Job Title: Collections Agent - Outbound (Private Parking Debt)
Location: Office-based (hybrid options available)
Salary: £24,000 - £26,000 + Bonus + Benefits
The Opportunity
We're recruiting for a leading UK debt recovery organisation known for its ethical and customer-focused approach. As a Collections Agent, you'll be responsible for recovering private parking debts through outbound calls, email, and SMS. Working with empathy and professionalism to support individuals in resolving outstanding balances.
Key Responsibilities
- Make outbound contact with individuals regarding unpaid private parking charges
- Negotiate payment plans and settlements
- Maintain accurate records in the CRM system
- Ensure compliance with relevant legislation
- Meet personal and team performance targets
What You'll Need
- Experience in debt collection or customer service
- Confident communicator with strong negotiation skills
- Professional, empathetic, and resilient
- Comfortable using CRM systems and Microsoft Office
What's on Offer
- Competitive salary with uncapped performance bonuses
- Full benefits package (health, pension, paid leave, life assurance)
- Ongoing training and development
- Hybrid working options and a supportive team environment
