System Support Analyst
£22 per hour
Full Time Contract
Novax Recruitment is actively seeking a System Support Analyst based in Slough. This is a temporary position working full time hours.
You will be required to offer support of key applications for the client, along with working with third party suppliers to meet targets. The applications include:
Academy Revenues & Benefits
Civica Flare (APP)
Liquid Logic Social Care Systems / Controcc
You will act to support the systems team across these main applications, operating in a professional environment, handling sensitive and confidential data, and working towards KPI's, which include logging and recording requests, following call handling processes and monitoring and updating responses all the way through to completion in a timely manner.
It is essential you have two years in a support role, demonstrating technical competence to support applications. Working in an ITIL environment is also imperative, as well as customer services skills and local authority experience would be preferred. An ITIL or technical qualification is desirable. A basic DBS will also be required.
For more information please contact Euan at Novax, or follow the job advert to apply.