Specialist Customer Service Adviser

Location Oxfordshire, England
Discipline: Public Sector
Job type: Contract
Salary: ££11 - £11.50 per hour
Contact name: Euan Cosh

Contact email: ecosh@novaxrecruitment.com
Job ref: 5185997_1631093965
Published: 19 days ago
Startdate: ASAP

Specialist Customer Service Adviser
£11 per hour
Full Time Contract

Novax Recruitment is actively seeking a Specialist Customer Service Adviser based in Oxford. The role is a temporary position working full time hours. This will be a home-based role whilst we are still working from home due to Covid. When a return to the office happens, candidate will need to travel to Oxford City. There will also be a requirement to work weekends.

You will be placed in the Social and Health Care Team, completing assessments for service users that require support with day to day living. The calls can take up to 45 minutes to complete taking detailed information from the service user about how they manage day to day. This is not a data entry role, but assessments are completed computer based.

Duties include, but are not limited to:
- Answering customers enquiries by phone, using a headset and laptop, email, and social media.
- Completing assessments / referrals with the service user / family / carers detailing how they manage day to day.
- Completion of Adult Safeguarding alerts.
- Signposting to relevant organisations.
- Staff will need to show empathy whilst dealing with calls that may be of difficult / challenging nature

For further information, please contact Euan at Novax on 01615491999 or follow the job advert to apply.