Service Operations Team Leader - ICT

Location Brixton
Discipline: Public Sector
Job type: Contract
Salary: ££350 - £360 per day
Contact name: Scott Mulcahy

Contact email:
Job ref: RQ470664_1637246087
Published: 12 days ago
Startdate: ASAP

Service Operations Team Leader - ICT

We are currently seeking a team leader to head the team accountable for managing the day to day operation of technology solutions and services to maintain security, availability, and continuous improvement to enable effective business operations with high levels of customer satisfaction.
The Team is also required to support the Delivery function by providing resources to build digital and information technology solutions and services that meet the Design requirements and for providing early life support for new and changing solutions and services accepted into live operation.

The Service Operations Team Leader is responsible for supporting the development and leading a team delivering a defined Service Support function, on a rotational basis, covering the Service Desk and Service Operations ensuring that services meet agreed service levels with minimum service disruption. You will support collaborative working and seek to and implement continuous improvement in technology services through customer feedback and dialogue with all the organisations business functions.

Essential Requirements:

  • Demonstrable extensive experience in a Service Operations Lead role
  • Demonstrate a track record of leading and working within effective teams delivering high quality Service Management Services
  • Educated to A Level or equivalent Hold ITIL V4 Managing Professional or equivalent professional qualification
  • Good interpersonal skills with the ability to assist in influencing, persuading, and negotiating with stakeholders.

For more information contact Scott on 01615491999 or