Senior Service Support Officer

Location Bath
Discipline: Public Sector
Job type: Contract
Salary: £Up to £12 per hour
Contact name: Thomas Plant

Contact email:
Job ref: RQ470333_1637074605
Published: 14 days ago
Startdate: ASAP

Senior Service Support Officer
Full-time contract
3-Month contract


  • Lead and support the team with day to day enquiries, managing workload, prioritising to ensure that all functions are undertaken efficiently.To develop and oversee the customer response and all actions are undertaken in a timely manner using the relevant systems.
  • Generate, analyse and utilise business intelligence through systems such as email correspondence, Fix My Street and Confirm, using the resultant management information to produce monitoring reports, improve and develop responses to enquiries through customer contact channels.
  • To take a lead in the development of systems to automate, improve communication and improve customer experience.
  • Support the team in raising and managing works orders, invoice payments and Project Cost and Billing (PCB) system.


  • Qualification or experience to level 3 or 4 (A-Levels or vocational equivalent), which can be applied to the service area.

For more information please call Tom on 0161 667 0020 or email