Housing Register and Allocations Officer
£17 per hour
Full Time Contract
We are seeking a Housing Register and Allocations Officer to support the Housing Register and Allocations service in delivering an effective and responsive service to residents with a housing need. This will involve carrying and managing a case load, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services. The post-holder will be responsible for undertaking case by case allocations of social housing maintenance of the Housing Register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered. A DBS check is required for this position.
Key Skills and Requirements include:-
- Experience of case work and the application of case work management systems.
- Experience of working in a front facing team interviewing and assessing clients with a need for assistance.
- The ability to handle conflict, or potential conflict situations with clients who may be distressed, dissatisfied or potentially aggressive/ violent, and to do so within the Councils policy/procedure on carrying out such interviews.
- Ability to have or acquire an excellent working knowledge of all elements of housing needs: housing advice, homelessness prevention, property allocation and choice based lettings.
For more information, please contact Shona on 01615491999