Former Tenants Arrears Officer

Location Redbridge, Greater London, England
Discipline: Public Sector
Job type: Contract
Salary: ££118.00 - £120 per day
Contact name: Kate McKnight

Contact email:
Job ref: RQ428946_1624552164
Published: about 1 month ago

New Opportunity for a Tenants Arrears Officer
36 hours/week

This role will require you to maximise the recovery of rent and service charge arrears from former tenants of Temporary Accommodation in accordance with the Rent Recovery Procedures and team and individual targets. You will be contacting tenants in a timely and systemic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transnational and administrative tasks required to achieve this. To make recommendations for debt refund, write off and credits and maintain accurate and up to date records of action to be taken to recover rent arrears and to monitor and record the impact of the actions taken.To contribute to delivery of internal Housing Services' processes that fall within the Rent Recovery teams' remit.


  • Level 4: Specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in an area of work or study
  • May be evidenced by Certificates of higher education; NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application in the course of experience
  • Knowledge and awareness of Local Government operating processes and decision making processes and the ability to operate in that environment
  • Knowledge of the Housing act 1996 Parts VI and VII (as amended by the Homelessness Act 2002) and related secondary legislation
  • Good working knowledge of the rights and obligations of landlords and occupants in the public and private sector
  • Knowledge of Housing Benefit and regulations
  • Knowledge of the Welfare Reform Act
  • Knowledge of recent housing issues and government initiative
  • Working in the public or social housing sector
  • Working with income and rent accounts to increase income recovery
  • Use of financial information systems, spreadsheets, databases

For further information please contact Kate on 01616670022 or email