Customer Services Team Leader

Location Macclesfield, Cheshire East, England
Discipline: Public Sector
Job type: Contract
Salary: ££13.00 - £14 per hour
Contact name: Kate McKnight

Contact email: kmcknight@novaxrecruitment.com
Job ref: 5177922_1624451424
Published: about 1 month ago

New Opportunity for Customer Service (Team Leader)
Macclesfield
37 hours week
£13 hour

Looking for an experienced Team Leader to mange a team of contact tracers and work along side the current team. You will take responsibility for developing and motivating the team, managing their day-to-day performance to deliver high commitment, high performance customer services standards. Act as duty manager for the customer service centre taking responsibility for opening and closing the centre, cashing up and responding to any unexpected and unplanned incidents.

Essential:

  • NVQ level 4 Customer Services qualification or equivalent
  • Customer service experience in a team leader/supervisor role
  • Recruitment, training and performance management of customer service advisors
  • Managing escalated enquiries Experience using "contact centre" telephony systems or equivalent


For further information please contact Kate on 01616670022 or email