Customer Service Representative

Location Cardiff
Discipline: Public Sector
Job type: Contract
Salary: ££9 - £10 per hour
Contact name: Euan Cosh

Contact email: ecosh@novaxrecruitment.com
Job ref: RQ462003_1636110932
Published: 25 days ago
Startdate: ASAP

Customer Service Representative
Cardiff
£9 per hour
Full Time Contract

Novax Recruitment is actively seeking a Customer Service Representative based in Cardiff. This is a temporary position, working full time hours. The role is based in our clients head office situated near Cardiff Bay. We are looking for multiple people for this role.

You will be required to understand, support and advise a wide range of customers making enquiries regarding all our client's services through multiple channels of access. You will be responsible for resolving a high level of calls at the initial point of contact.

Job Specific Requirements:
1. To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.

2. To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.

3. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.

4. To work with current and emerging technology to enhance customer contact services.

5. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.

We are looking for someone who has a customer service/contact centre background. Public sector experience is also beneficial but not essential. A good understanding of Microsoft Office is also essential.

For further information, please contact Euan at Novax on 01615491999 or follow the job advert to apply.