Customer Service Advisor

Location North Yorkshire, England
Discipline: Public Sector
Job type: Contract
Salary: ££9 - £10 per hour
Contact name: Euan Cosh

Contact email:
Job ref: RQ431297_1625558154
Published: 25 days ago
Startdate: ASAP

Customer Service Advisor
£9 per hour
Full Time Contract

Novax Recruitment is actively seeking a Customer Service Advisor based in Northallerton. This role is a temporary contract, working full time hours.

You will be required to work weekend and we are looking for a candidate available for an immediate start. The role is home based and we will issue all kit required to the individual candidates.

In this role you will be the first point of contact for customers. Customers can telephone, web-chat, email or make contact on social media and you will be able to provide a quality response across all of these channels. You will be responsible for receiving and processing all enquiries in line with local and central government requirements. A varied role where no two calls will be same; your day will be very varied. Enquiries could range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member. Our staff are not only responding to general enquiries but also deal with some very specialist areas of work. To enhance your skills to deal with these calls we offer superb training to enable and encourage career progression into our specific service areas. This role is pivotal to the success of our organisation. A highly rewarding position where you can make a real difference to someone's life.

The role is very technical, you will need to operate national system for tracing so good ICT skills are essential. They will be required to complete a 2 day course with the national team to learn the role. Previous call centre experience essential; both inbound/outbound.

For further information, please contact Euan on 01615491999 or follow the job advert to apply.