Contact Centre Customer Care Officer

Location Gloucestershire, England
Discipline: Public Sector
Job type: Contract
Salary: ££10 - £11 per hour
Contact name: Euan Cosh

Contact email: ecosh@novaxrecruitment.com
Job ref: RQ429439_1625476789
Published: 26 days ago
Startdate: ASAP

Contact Centre Customer Care Officer
Gloucestershire area
£10 per hour
Full Time Contract

Novax Recruitment is actively seeking a Contact Centre Customer Care Officer based around the South Gloucestershire area. This role is a temporary contract but we can offer full time and part time working hours.

This role is a customer facing role based over three sites in Yate, Kingswood and Patchway. The main office base is Kingswood, but you will be required to cover all three sites as and when needed.

You will be a first point of contact for council services, gathering information, requesting services, complaints handling and other communications from the general public. You will need to identify customers who require specialist advice and arrange for it to be provided, and signpost customers to relevant third parties. You will be required to support the councils corporate contact centre by answering telephone calls. and undertake reception duties when required.

We are looking for a candidate with excellent customer service skills, both face to face and telephone, and an NVQ Customer Service Level 3 or equivalent. We also desire a candidate with good IT skills with relevant software packages. Such as Outlook, Microsoft Office, Uniform and Paye.net. Experience working at a local council or similar is also desirable.

For further information, please contact Euan at Novax on 01615491999 or follow the job advert to apply.