Collection Officer (Council Tax)

Location Wokingham
Discipline: Public Sector
Job type: Contract
Salary: ££15 - £16 per hour
Contact name: Euan Cosh

Contact email:
Job ref: RQ502878_1642071895
Published: 15 days ago
Startdate: ASAP

Collection Officer (Council Tax)
£15+ per hour
Full Time Contract

Novax Recruitment is actively seeing a collection officer, specifically within council tax. This is a temporary position with scope for extension. This role can be done remotely.

We are looking for an experienced person to work as a Recovery Officer within the Income and Payments Team to handle customer accounts and collect Council Tax and Business Rates. The team has consistently achieved very high percentage collection rates and you will help us to maintain our exceptional performance.

The main duties of the role are:

. Handling customer queries by telephone and email.
. Negotiating payment plans to ensure arrears are brought up to date as quickly possible, allowing for the customer's circumstances.
. Monitoring customer accounts to ensure payments are being received and take action to progress recovery as appropriate.
. Deciding on the most effective means of collection on an individual case basis.

The successful candidate will have:

. Extensive experience of working in a revenues team collecting Council Tax and Business Rates
. Experience of working to targets and meeting strict deadlines.
. Experience of successfully resolving issues that require an element of judgement.
. The ability to manage difficult customer conversations and handle contentious casework.

For more information, please contact Euan at Novax on 01615491999 or follow the job advert to apply.