Client Support Officer

Location Newham
Discipline: Public Sector
Job type: Contract
Salary: £Up to £14 per hour
Contact name: Shona Inglis

Contact email:
Job ref: RQ498861_1641395552
Published: 23 days ago
Startdate: ASAP

Client Support Officer
£14 per hour
Full Time Contract

We are seeking a Client Support Officer to provide administrative support services to he Fire Safety Team managing the issue of works orders and maintaining data systems.

Main responsibilities include:-

  • To receive, record and deal with day-to-day enquiries over the telephone relating to the technical team and taking responsibility for correct diagnosis and making appropriate decisions as to remedial action required.
  • To organise and arrange appointments for tenants/officers and deal with requests for service/inspections.
  • To interrogate the various data bases and management systems to extract information and prepare background information to enable KPI's to be collated and maintained by the data team.
  • Receiving reports from contractors regarding repairs and additional works required.

Key Skills and Requirements include:-

  • Sound knowledge of office procedures and use of office equipment.
  • Understanding of the purpose and importance of performance indicators.
  • Experience of collating and analysing data from a wide range of sources.
  • Experience in a fast paced repairs and Maintenance Environment.
  • A basic understanding of building and construction terminology.

For more information, contact Shona on 01612330034